best practices for playing video instructions for illiterate/computer illiterate users
Posted 2yrs ago
Yannick Full stack 5 Comments
My team will be deploying a piece of software to users who may be illiterate and computer illiterate, and ten to twenty users will likely share the same computer, account, and copy of the software. We want to auto play an instructional video each time they go to a different feature, as the user might not know to click the help button if they have not seen the video. How can we do this without being intrusive to users who have already seen the videos or are literate and or computer literate?
Comments
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Martins
0 up votes 0 Down votes
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Freeman
0 up votes 0 Down votes
I believe using symbolism from the real world would be a great advantage. Colors too would be highly significant of actions. Such as Green to Start and Bright Red to Stop. Additionally to this, the Help can simply be a question mark. You could also observe the user's actions on the page and learn if it's a new user or an existing one and accordingly help them. Machine Learning is a good way to go about this.?
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Yannick
0 up votes 0 Down votes
I expect users to understand basic symbols, have limited reading ability, and use the software once or twice a week.?
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Freeman
0 up votes 0 Down votes
How illiterate are we talking? Very bad reading skills? Doesn't speak this particular language? Can only read numbers? Can they understand basic abstract symbols like X ! ?? PixelSnader
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mailtoloco
0 up votes 0 Down votes
How often is each user going to use the software? Is it a daily repetitive task, or something they might use every few months??
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I would also recommend adding a few more examples for context in your question above, probably screenshots so that we have a clearer idea of what exactly you need and how we could help you with it.?